Full-Experience Architecture — Data, Products, Evidence, Analytics

The complete loop: data sources feed the two ways a person shows up (assessment vs. a real decision), each writes its own evidence, the Readiness Control Plane turns that evidence into a live score, and the score rolls up from individual to organization to partner network.

Analytics — Measurement rolls up three levels

What gets written — the Evidence layer

Two ways a person shows up in the system

Data sources

1P
Fydelitics domain & regulatory content, scenarios

3P
Curated & licensed external standards/regulations

2P
Customer operational data — workflow behavior, point-of-decision capture, outcomes (shared under agreement)

Capability Builder
Conversational assessment & teaching — role-mapped packs, two-pane chat, coaching in the moment

Decision Navigator + Decision IQ
Triggered by a real workflow action — escalate / approve / deny; agentic support in the moment

chat_transcript
Permanent learning record — every assessment turn, survives purge

Human Oversight Record
Who reviewed, their readiness at the time, what they decided, why, and the guidance shown — trust-portable

DecisionEvent
Token / cost / latency telemetry — billing source of truth, rolling purge

Readiness Control Plane
Turns evidence into the Human Readiness Index (HRI) — a live score, updated continuously as decisions and outcomes come in

Individual
Score and band, by role and domain

Organization
Readiness across roles and functions — the gaps that matter

Multi-organization / Partner Network
One view across franchise systems, parent companies, partner networks — internal boundaries respected

Capability Builder — role-mapped assessment packs, two-pane chat with an AI tutor, coaching in the moment. Writes chat_transcript (permanent learning record) and a DecisionEvent row per turn (billing telemetry).

Decision Navigator + Decision IQ — triggered by a real workflow action (escalate/approve/deny) using a customer's own operational data. Writes a Human Oversight Record (who reviewed, their readiness at the time, what they decided, why, and the guidance shown) plus a DecisionEvent row.

Readiness Control Plane — turns both evidence streams into the Human Readiness Index (HRI), a live score that updates continuously, measured at Individual, Organization, and Multi-organization/Partner levels.